Privacy Policy

Last Update Effective Date: 27/07/2023

Thank you for visiting Vitta Gold Cosmetics ("we," "our," or "us"). As a professional hair cosmetics company, we are committed to protecting your privacy and complying with applicable data protection laws, including the US and EU legal laws. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our website, vittagold.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

• Cookies: These are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org.

• Log Files: These track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the Site to improve user experience.

How We Use Your Personal Information

We use the Order Information we collect to fulfill any orders placed through the Site. Additionally, we use this Order Information to:

• Communicate with you about your orders and inquiries.

• Screen our orders for potential risk or fraud.

• Provide you with information or advertising relating to our products or services, based on your preferences, when in line with applicable laws.

We use the Device Information to help us screen for potential risk and fraud (e.g., your IP address) and to improve and optimize our Site. This includes generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We may share your Personal Information with third-party service providers to help us use your Personal Information for the purposes described above. For instance:

• We share your Personal Information with Shopify to improve your experience and offer customized products. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

In certain circumstances, we may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or to protect our rights.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise your rights or make any inquiries, please contact us through the contact information provided below.

Please note that we process your information based on legitimate business interests or to fulfill contracts we might have with you. Additionally, your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us through the contact information provided below.

Your Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR). These rights include:

1. Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.

2. Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

3. Right to Erasure: You have the right to request the erasure of your personal information under certain circumstances. Please note that there may be legal or legitimate reasons that prevent us from fulfilling your request for erasure.

4. Right to Restrict Processing: In some cases, you have the right to request that we restrict the processing of your personal information.

5. Right to Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format and the right to transmit that information to another controller.

6. Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.

7. Right to Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time.

8. Right to Lodge a Complaint: If you believe that we have violated your rights under the GDPR, you have the right to lodge a complaint with the relevant supervisory authority.

To exercise any of these rights or if you have any questions regarding your rights under the GDPR, please contact us through the contact information provided below.

Contact Us

If you have any questions, concerns, or would like to make a complaint regarding our privacy practices, please contact us at:

Email: support@vittagold.com Mail and Address: R. Teófilo Braga, 17 - Jardim Nossa Sra. Auxiliadora, Campinas - SP, 13075-390

Thank you for entrusting us with your privacy. We value our relationship with you and are dedicated to safeguarding your personal information.